Shown below are a number of questions and concerns you have contacted us about and answers to these. If you have a question please take a look through here to see if it has already been answered before contacting us.
Do colour contact lenses hurt?
Coloured contact lenses are safe. It is, however, important to follow the safety rules and look after the lenses by using special contact solution. Each lens we supply comes with a detailed care leaflet and we recommend that you read this before inserting your coloured lenses, even if you have used them before.
Contact lenses can become uncomfortable to wear if they accumulate dirt or have not been cleaned properly. It is important that you clean your lenses daily, which can simply be done by changing the lens solution in a case daily. If you do feel any irritation, remove the lenses immediately and leave them in fresh lens solution.
All our coloured contact lenses are designed to be very comfortable as they are made out of soft materials that are hardly noticeable once inserted.
Is ordering with ColourYourEyes.com safe?
Yes, absolutely. Our website is secured using a Secure Sockets Layer which is certified by a leading online security firm. Your card details are not stored on our server and our payments interface is provided by PayPal. If you have any concerns over the security of your information or transaction, please don't hesitate to contact us.
Is it possible to track my order?
Yes. By logging in using the details you supplied during registration, you can keep track of your order to see what stage of delivery it is at.
I no longer require my order, how do I receive a refund?
We will happily refund any order once the items have been returned in original, un-opened condition to the address listed on our contact us page.
What if my lenses are faulty?
If your lenses are not received in perfect condition, you can return them to us, including all packaging, to the following address. Please also include a note with your name and address on our contact us page detailing the problem.
What marks of quality do your fashion lenses come with?
All lenses sold by us are ISA (ISA9001) and CE approved for use in the UK & Europe. The complete range is also FDA approved for use in the USA.
Can I wear my lenses overnight?
No - never sleep in your lenses or prolong the use of lenses longer than is necessary. You can starve your eye of oxygen by doing this and cause damage. Always remember to take your lenses out before going to sleep.
How long will my lenses last?
Eye accessories are designed for 1 Day, 30 days, 90 days or 1 year from opening provided the lenses are well cared for, stored and handled properly as indicated on the packaging. Check each product page to see the stated use period.
Are lenses hard lenses or soft lenses?
Our lenses are all what you would regard as a soft lens. They are all soft and flexible, as we offer lenses from a number of brands and suppliers the exact composition of the lenses will vary and as such so will the overall softness and flexibility.
Can you wear 2 contact lenses in one eye?
We are sometimes asked this question by people that require a prescription to correct their vision. We do not currently stock any prescription coloured contact lenses.
You must never wear 2 contact lenses in one eye. You can of course wear a coloured contact lens in combination with glasses to correct your vision.
Below are the delivery times
U.K 1-5 working days in the U.K.
Europe in 3-10 working days
Rest of The world (USA, Europe, Australasia, Asia, Americas etc.) 4 -15 working days
No Hassle Returns / Refunds / Cancellations
You have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Please email info@ColourYourEyes.com and we will supply you with a returns address and returns code. Please return any unopened item back to us within 7 Days of receiving and we will refund you the cost of the item.