Help

Shown below are a number of questions and concerns you have contacted us about and answers to these. If you have a question please take a look through here to see if it has already been answered before contacting us.

Do colour contact lenses hurt?

MesmerEyez coloured contact lenses are safe. It is, however, important to follow the safety rules and look after the lenses by using special contact solution. Each lens we supply comes with a detailed care leaflet and we recommend that you read this before inserting your coloured lenses, even if you have used them before.

Contact lenses can become uncomfortable to wear if they accumulate dirt or have not been cleaned properly. It is important that you clean your lenses daily, which can simply be done by changing the lens solution in a case daily. If you do feel any irritation, remove the lenses immediately and leave them in fresh lens solution.

All our coloured contact lenses are designed to be very comfortable as they are made out of soft materials that are hardly noticeable once inserted.

Is ordering with ColourYourEyes.com safe?

Yes, absolutely. Our website is secured using a Secure Sockets Layer which is certified by a leading online security firm. Your card details are not stored on our server and our payments interface is provided by PayPal. If you have any concerns over the security of your information or transaction, please don't hesitate to contact us.

Is it possible to track my order?

Yes. By logging in using the details you supplied during registration, you can keep track of your order to see what stage of delivery it is at.

I no longer require my order, how do I receive a refund?

We will happily refund any order once the items have been returned in original, un-opened condition to the address listed on our contact us page. 

What if my lenses are faulty?

If your lenses are not received in perfect condition, you can return them to us, including all packaging, to the following address. Please also include a note with your name and address on our contact us page detailing the problem.

What marks of quality do your fashion lenses come with?

All lenses sold by MesmerEyez are ISA approved (ISA9001) and CE approved for use in the UK Europe. The complete range is also FDA approved for use in the USA.

What are the specifications of your cosmetic lenses?

The base curve of our MesmerEyez lenses is 8.6 and the diameter is 14.2.

Do I need to have a contact lens fitting to wear MesmerEyez eye accessories?

As our products are not lenses by definition (they are non-prescription plano lenses which do not alter your vision), you don't need a lens fitting consultation prior to wear. However, as the placement of an eye accessory such as these on your eye is something which should be done very carefully indeed; we always recommend you visit your optician for a lens fitting prior to wear - especially if you are a first time user.

Can I wear my lenses overnight?

No - never sleep in your lenses or prolong the use of lenses longer than is necessary. You can starve your eye of oxygen by doing this and cause damage. Always remember to take your lenses out before going to sleep.

How long will my lenses last?

MesmerEyez's range of eye accessories are designed for 1 Day, 30 days, 90 days or 1 year from opening provided the lenses are well cared for, stored and handled properly as indicated on the pakaging. Check each product page to see the stated use period.

Are MesmerEyez.com's eye accessories actually contact lenses?

For the purposes of marketing and to enable our customer's to find what they are looking for our products could be marked as contact lenses, colour contact lenses, patterned lenses or cosmetic fashion lenses. We would like to point out that the range we stock are actually manufactured in accordance to cosmetic standards and are deemed in UK law to be a fashion accessory and not a contact lens.

Are MesmerEyez's lenses hard lenses or soft lenses?

Our lenses are all what you would regard as a soft lens.  They are all soft  and flexible, as we offer lenses from a number of brands and suppliers the exact composition of the lenses will vary and as such so will the overall softness and flexibility.

Can you wear 2 contact lenses in one eye?

We are sometimes asked this question by people that require a prescription to correct their vision.  We do not currently stock any prescription coloured contact lenses.

You must never wear 2 contact lenses in one eye.  You can of course wear a coloured contact lens in combination with glasses to correct your vision.

 

Free U.K Shipping with any order

Free Fast Worldwide Shipping on all order over £10.00/$15.00/€13.00 , Otherwise £3.00

 

Below are the delivery times

U.K 1-5 working days in the U.K.

Europe in 3-10 working days

Rest of The world (USA, Europe, Australasia, Asia, Americas etc.) 4 -15 working days 

 

No Hassle Returns / Refunds / Cancellations

You have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Please email colouryoureyesuk@gmail.com and we will supply you with a returns address and returns code. Please return any unopened item back to us within 7 Days or receiving and we will refund you the cost of the item. ;)